Although we do everything we can to get the right part to you, mistakes can happen. If we ship a wrong or defective part, we will pick it up and replace it. Please let us know immediately if you receive the wrong part by e-mailing our customer service department at customerservice@trexautoparts.com. Replacements will be shipped based on the original shipping method.
If you receive a part that you ordered incorrectly, it may be replaced for the freight cost to exchange plus a refund or charge of any price difference between the two parts.
No returns will be accepted for any reason after 30 days from the date an order is shipped. All returned parts must be new and complete. We will not refund you for used parts, and you will be responsible for follow-up shipping charges.
Fuel pumps: if you've installed the fuel pump and run it in gasoline, it cannot be returned for a refund as it is now used. Our pumps have less than a 0.1% failure rate; before returning a fuel pump to us, it is a good idea to have a mechanic or certified professional test the pump on a dedicated fuel pump test machine (without the fuel pump module).
Electrical parts are eligible for a refund only if they are contained in their original sealer. We will not refund opened electrical parts.
We reserve the right to repair or replace any defective product at our option. Our liability from all causes is limited to the value of the goods sold. All parts that are claimed defective must be returned freight prepaid for inspection by our technicians.
Normal shipping charges to the US are covered by warranty;
Express shipping fees and international shipping charges are not covered under our warranties.
Any parts returned under the warranty procedure that are found not defective will be
subject to the normal return procedure.
Once you place an order with T-Rex Auto Parts, you will receive an automatic
e-mail containing transaction data. After your order ships, we will send you a second
e-mail with a sales receipt (PDF) and tracking information.
If you order a custom part, or a part that is on backorder, it could take
a few business days before your order ships. If you have inquiries on an order
that has not shipped, please e-mail us our customer service department at
customerservice@trexautoparts.com.
Shipping policy
Our online shipping configuration is set up to ship to the continental USA only. For orders outside the continental US (lower 48 states), contact
us for a shipping quote.
We provide FREE SHIPPING to the lower 48 states (Hawaii and Alaska excluded) for orders totaling over $75.00 (excluding any sales tax charges that might apply). We ship FedEx ground
or USPS priority mail for free shipping. Free shipping does not extend to overnight
or rush shipping.
Important: If you order qualifies for free shipping, during checkout you must select
"Free Shipping" as your shipping option during checkout to receive free shipping.
In stock orders receieved by 1 PM CST on weekdays normally ship the same weekday, orders in stock received after 2 PM CST normally
ship by 5 PM the next weekday. Orders for in stock items received on week ends or holidays normally ship the next regular business day. We are not responsible for delayed shipments by carriers, holidays, strikes, squirrels, the sun, or acts of God.
Most orders will be shipped FedEx. Some orders may be shipped USPS
2-3 day priority mail to save you time (the cost between USPS priority mail and
FedEx ground shipping is comparable in most instances); FedEx picks up from us once
a day but we can make multiple USPS drops in a day.
If you are ordering a small item (like a fuel pump or sending unit) and would like to have your item shipped
FedEx instead of USPS priority, send us an e-mail at customerservice@trexautoparts.com when you place your order.
Some orders that qualify for free shipping with a midwest address may be shipped Spee Dee 1-2 day delivery.
Part orders generally take approximately 1-7 business days to arrive. When your order ships, we will notify you by e-mail and
provide a tracking number, if applicable. Please allow one business day for the shipping e-mail. If you do not receive a tracking number after such time, please send us an e-mail and we'll provide you with a status on your order.
T-Rex makes every effort to ship all products in a single shipment.
However, not every part is available at the same warehouse and we may ship
multiple packages. This will not affect the shipping cost you pay.
Canceling orders
You may cancel an order that has not shipped yet by e-mailing sales@trexautoparts.com. We cannot cancel orders that have already shipped. If your order has already been shipped by the time we receive your cancellation request, you must go through the return process and may be subject to a 15% restocking fee.
Product Availability
Product availability information presented on our website is the best, most current information we have. However, there is the possibility that errors may occur.
If a product is not in stock when you place your order, we will do our best to let you know immediately. We will also provide you with our best estimate of when the product will be available. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.
Payment Methods
We accept Visa, Mastercard, Paypal, checks, and money order payments.
All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Please note that cards attached to checking accounts may have longer times and added procedures for verification as well as daily limits. Personal checks usually take 1-3 days to clear once we receive them.
Sales Tax
In accordance with statutory regulations, T-Rex Auto Parts charges 6.5% sales tax on shipments to customers in the state of Minnesota, and 7% for customers in Iowa. Shipments made to states other than Minnesota and Iowa are not subject to sales tax at the time of sale under current regulations.
Contact Us
For questions, comments, or suggestions, contact our customer service department using one of the following methods. E-mail and phone are monitored Monday-Friday from 8am-5pm CST. For the fastest response, use our e-mail address.
E-mail
customerservice@trexautoparts.com
Phone
507-358-8092
Office address (do not send returns or exchanges here, they will be returned to you)
T-Rex Auto Parts
2430 Woodhill Dr SW
Cedar Rapids, IA 52404
For installation or technical questions concerning MTS fuel tanks, sending units, air intake boxes, and straps, please contact MTS at 1-800-522-1622.
